Terms of service

Terms of Service

OVERVIEW

Welcome to Nuvilara. The terms “we,” “us,” and “our” refer to Nuvilara. Nuvilara operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, services, and purchase products from us.

Please read these Terms of Service carefully. By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy:
https://nuvilara.com/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

To use our website or purchase products from us, you may be asked to provide certain information, such as your name, email address, billing address, payment information, and shipping information.

You represent and warrant that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity under your account.

You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products, descriptions, prices, and availability as accurately as possible. However, product colors, packaging, size, and appearance may vary slightly depending on your device screen, lighting, manufacturer updates, or product batch.

Product descriptions and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Our beauty, skincare, makeup, hair care, and personal care products are intended for general cosmetic and personal care use only. Product information on our website is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Please review product details, ingredients, and usage directions before purchase and use. If you have sensitive skin, allergies, or a medical condition, consult a qualified professional before using any product.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the selected products. Nuvilara reserves the right to accept or decline your order for any reason, including but not limited to product availability, payment issues, suspected fraud, pricing errors, or incorrect product information.

Your order is not accepted until we confirm acceptance and process your payment. After an order has been processed or shipped, we may be unable to cancel or modify it.

If we need to cancel, modify, or decline an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

Purchases are subject to our Refund Policy:
https://nuvilara.com/policies/refund-policy

You agree that purchases are for personal or household use only and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be shown in your order confirmation.

Unless otherwise stated, posted prices do not include applicable taxes, shipping, or handling charges. Any applicable taxes and shipping charges will be clearly shown at checkout before you complete your purchase.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through our store.

You represent and warrant that:

- The payment information you provide is true, correct, and complete.
- You are authorized to use the payment method provided.
- Charges incurred by you will be honored by your payment provider.
- You will pay all charges incurred at the posted prices, including applicable taxes and shipping charges.

For full payment details, please review our Payment Policy:
https://nuvilara.com/pages/payment-policy

SECTION 5 - SHIPPING AND DELIVERY

We currently ship within the United States only. At this time, we do not offer international shipping.

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or U.S. public holidays.

Standard U.S. shipping usually takes 7–12 business days after your order has been processed and shipped. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, weather conditions, high order volume, holidays, or other events outside our control.

Shipping costs, delivery estimates, and available shipping options will be clearly shown at checkout before you complete your purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you entered an incorrect address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee address changes after an order has been processed or shipped.

For full shipping details, please review our Shipping Policy:
https://nuvilara.com/policies/shipping-policy

SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, and exchanges are handled according to our Refund Policy.

We offer 30-day returns on eligible items. To request a return, please contact us at support@nuvilara.com within 30 days of receiving your order.

Items must meet the eligibility requirements stated in our Refund Policy. Some products may be non-returnable for hygiene, safety, or final-sale reasons.

For full return, refund, exchange, return shipping cost, restocking fee, and non-returnable item details, please review our Refund Policy:
https://nuvilara.com/policies/refund-policy

SECTION 7 - INTELLECTUAL PROPERTY

Our website and services, including but not limited to text, graphics, logos, images, product information, videos, designs, layouts, trademarks, service marks, and other content, are owned by Nuvilara, its affiliates, licensors, or content providers and are protected by applicable intellectual property laws.

You may use our website and services for personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell, or exploit any portion of our website or services without our prior written permission.

Nuvilara’s name, logo, product names, service names, designs, and slogans may be trademarks of Nuvilara or its affiliates. You may not use these marks without our prior written permission.

SECTION 8 - THIRD-PARTY TOOLS AND LINKS

Our website may include access to third-party tools, services, apps, payment processors, shipping carriers, or links to third-party websites.

We do not control third-party websites or services and are not responsible for their content, accuracy, availability, policies, or practices.

Your use of third-party tools, links, or services is at your own risk. Please review the third party’s policies and terms before using their services or providing personal information.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Nuvilara is powered by Shopify, which enables us to provide our online store and related services.

However, any sales and purchases made through our store are made directly with Nuvilara. Shopify is not responsible for any aspect of sales between you and Nuvilara, including products, orders, shipping, returns, refunds, or customer service.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us. Personal information collected through our website and services is handled according to our Privacy Policy.

Our Privacy Policy can be viewed here:
https://nuvilara.com/policies/privacy-policy

Because our store is powered by Shopify, Shopify may collect and process certain personal information as necessary to provide and improve the services used to operate our store.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit feedback, reviews, suggestions, ideas, photos, videos, comments, or other content to us, you grant Nuvilara a worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, translate, distribute, and display such content for business, marketing, operational, and promotional purposes.

You represent that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may, but are not required to, monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, defamatory, infringing, or otherwise inappropriate.

You may not submit false, misleading, abusive, obscene, harmful, or unlawful content.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.

If your order is canceled after payment has been processed, we will issue a refund to your original payment method.

SECTION 13 - PROHIBITED USES

You may use our website and services for lawful purposes only.

You agree not to use our website or services:

- For any unlawful, fraudulent, or malicious purpose.
- To violate any federal, state, local, or international law or regulation.
- To infringe upon or violate our intellectual property rights or the rights of others.
- To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person.
- To submit false or misleading information.
- To transmit viruses, malware, or harmful code.
- To collect or track personal information of others.
- To spam, phish, pharm, pretext, crawl, scrape, or use automated systems without authorization.
- To interfere with or bypass security features of our website or services.
- To engage in activity that may harm Nuvilara, our customers, Shopify, service providers, or any third party.

We reserve the right to suspend or terminate access to our website or services if we determine that you have violated these Terms.

SECTION 14 - TERMINATION

We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service or applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by Nuvilara.

We do not guarantee that our website or services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow limitations on implied warranties, so some of the above limitations may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Nuvilara and our partners, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, or products.

This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or damages related to errors, omissions, interruptions, delays, defects, or unauthorized access.

Nothing in these Terms limits liability that cannot be limited under applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nuvilara, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

- Your breach of these Terms of Service.
- Your violation of any law or the rights of a third party.
- Your misuse of our website, services, or products.
- Any content or information you submit to us.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and the remaining provisions shall remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Nuvilara regarding your use of our website, services, and purchases from our store.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms without notice or consent, where permitted by law.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of the State of Vermont, United States, without regard to conflict of law principles.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@nuvilara.com.

Nuvilara
214 Maple Ridge Rd
Chester, VT 05143
United States

Email: support@nuvilara.com
Phone: +1 802-933-1972